Ick, Windows
I can’t believe how painful it is to use this crap.
Our IT department at work recently decided to switch from Webex to Raindance for our online conferencing needs. Raindance looks pretty sweet, so I’m happy to make the switch. The only problem though is that they don’t have a presentation tool for the Mac. I’m not sure if IT planned this out, but the timing was such that they were able to quickly come up with the workaround, “We’ll give all the presentation users Macbook Pros.” OK, cool, new hardware for me (except for the fact that its a first gen Apple laptop, and those always have problems…this one has been no exception).
So now I’ve proven that Windows and Raindance will work successfully under Parallels on the Mac, I’m trying to get Windows “activated” so the whole thing doesn’t shut down in 4 days. This is perhaps the most ludicrously complicated process there is, and MSoft’s support personnel are not only clueless, but their phone systems seem broken. I’ve been sent on circular goose chases between three different departments, hung-up on while transferring several different times, and still not a single person has gotten me any closer to resolving this issue.
The amount of time I’ve wasted on this is criminal (for my company). All of the business media I read these days whines that “American’s must get more productive in order to compete in the global market!” Here’s a first idea, ditch Windows.
Raindance is a good product. They obviously care (somewhat) for user experience. I’m surprised they don’t have a Mac version. 
