Props to Southwest
With Alexis returning to the desert for a new five-month archaeology project next week, we’ve started booking a huge number of flights back and forth between the Bay Area and LA on Southwest. I fly a fair amount, and I really have to say that Southwest is one of my favorite airlines to deal with. In particular, the fact that they make changing your reservations so easy and NON-PENALIZED eases our worry about shifting plans.
The most annoying aspect of most airline reservation systems is that if you want to change a flight its going to cost you at least $50, most likely $100 or more just for the “privilege” of shifting your schedule. And forget about canceling a flight, on United it will usually cost you more to cancel a reservation and get a refund on the balance than the flight was actually worth (if you could actually get a refund).
With Southwest, you can change or cancel a reservation at any time, even if your in the middle of your itinerary (haven’t used the return ticket yet). You’ll always get the full value of your cancelled flight back as at least a credit you can use towards future fares, and the worst they’ll do is charge you for the difference between what your old ticket was worth and the fair market value of whatever flight your switching too.
But now it looks like its time to land though, so I guess thats all for now!
